Warranty and Return Policy

 

Positech Design combines best craftsmanship and technology to make our products last many years. Every product is manufactured to the highest possible standards, carefully assembled, inspected and tested to ensure it meets our exacting requirements concerning quality and resistance.

Positech Design products carry a standard international limited warranty period of 2 years. The warranty period starts from the date of purchase reported on the invoice. Your purchase invoice is required for warranty service.

 

The warranty covers any defects in material or workmanship under normal use during the warranty period. Any shipping cost to/from our repair or service center is the customer’s responsibility (after the free return period of 14 days). Positech Design is not responsible for shipping damage, either to or from our service center. Claims must be filed with the carrier.

 

Products can be returned within a period of 14 days after the date receipt for a full refund, without giving reasons and without shipping costs for the customer. Please return all items in new, unused, and undamaged condition in the original package within 14 days of your receipt (documented by your delivery notice) and with a valid tracking number.

 

After 14 days, you can request a partial or full refund if it is not possible to repair or replace the goods.  A refund may not be granted if the problem is minor such as an optical scratch. In the event of irrepairable damage or repeated failure of the same type, Positech Design may replace the unit, within the term of the original warranty.

 

 The warranty does not cover parts that may result in malfunctioning due to:

- Careless use

- Improper installation and maintenance

- Tampering by unauthorized personnel

- Damages that might not be related to manufacturing defects.

- Normal wear and tear (for example damages to or discoloration of finish for any reason).

- Damages caused by alteration or modification in any way 

- Damages caused by accidents, force, lightning, strike, fire, unsuitable ventilation, deposits of undefined substances, battery leakage, or any other unforeseeable risks that Positech Design can neither predict nor influence in any way.

 

Positech Design carries no responsibility for any damage due to persons, animals, or things, damages for loss of profits or business, or damages resulting from the use or performance of the product.

 

Return address:

Positech Design

Flank 17

2141NX Vijfhuizen

The Netherlands